juan365app Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by juan365app ("the Company," "we," "us," or "our"), the operator of the online gaming platform accessible at juan365app.club ("the Platform"). This Policy describes how juan365app collects, uses, stores, shares, and protects the personal data of individuals ("Players," "Users," or "you") who access or use the Platform.

juan365app is committed to protecting the privacy and personal data of all its players, particularly those based in the Philippines. Our data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

By registering an account on juan365app, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the juan365app Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of juan365app.

2. Personal Data We Collect

juan365app collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration Data

When you create a juan365app account, we collect your full legal name, date of birth, residential address (including city and province within the Philippines), email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the Platform, and communicate with you about your account.

2.2 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, we may collect copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS card, UMID card, or PhilSys National ID. We may also collect proof of residential address and proof of ownership of payment methods used on the Platform.

2.3 Financial Data

We collect information about your deposits, withdrawals, and transaction history on the Platform. We also collect details of the payment methods you use, such as your GCash mobile number, Maya account details, or bank account information (bank name, account name, and account number). We do not store full debit card numbers on our servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on juan365app, including the games you play, wagers placed, outcomes, session durations, and bonus usage. This data is used to operate the Platform, detect fraud, and support responsible gaming monitoring.

2.5 Technical Data

When you access juan365app, we automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, screen resolution, and the pages or features you interact with on the Platform. This data helps us optimise the Platform for Filipino users across different devices and mobile networks.

2.6 Communications Data

If you contact juan365app's customer support team, we retain records of those communications — including chat transcripts, emails, and call logs — for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

juan365app uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your juan365app account, including processing deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and Philippine bank transfers.
• Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our KYC obligations under Philippine law.
• Platform Operation: To provide you with access to all games and features on juan365app, including slots, bingo, live dealer games, and promotional offers.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering obligations, data privacy requirements, and any lawful requests from regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your juan365app account.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about juan365app — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the juan365app Platform.

4. Legal Basis for Processing

juan365app processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your juan365app account, process your transactions, and provide you with access to the Platform's games and services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, age verification requirements, and any lawful orders from the National Privacy Commission or other competent authorities.
• Legitimate Interests: Processing is necessary for juan365app's legitimate business interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — particularly the sending of marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

juan365app does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the juan365app Platform. These include payment processing partners (such as GCash and Maya), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Authorities

juan365app may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally required to do so — for example, in response to a lawful subpoena, court order, or regulatory investigation. We will notify you of such disclosures where permitted by law.

5.3 Anti-Money Laundering Compliance

In accordance with the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended), juan365app may be required to report certain transactions or suspicious activity to the Anti-Money Laundering Council (AMLC). Such disclosures are mandatory and do not require your consent.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of juan365app's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.

6. Cookies and Tracking Technologies

juan365app uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and gather analytical data about how the site is used. The types of cookies we use include:

• Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without affecting Platform functionality.
• Analytical Cookies: These help us understand how players interact with juan365app — for example, which games are most popular, how long sessions last, and which pages are visited most frequently. This data is used in aggregate and anonymised form to improve the Platform.
• Preference Cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to re-enter them each time you visit.
• Marketing Cookies: These are used to deliver relevant promotional content to you based on your interests and activity on the Platform. Marketing cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juan365app Platform. For more information on managing cookies on popular Philippine mobile browsers and devices, please refer to your browser's help documentation.

7. Data Retention

juan365app retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of the last transaction, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act of the Philippines.
• Gaming Activity Data: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with juan365app's data disposal procedures.

8. Data Security

juan365app implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised juan365app personnel can access player data, and only to the extent required for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of our systems.
• Intrusion detection and prevention systems monitoring our infrastructure around the clock.
• Secure data centres with physical access controls and environmental safeguards.
• Staff training on data privacy and security best practices.

While juan365app takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, juan365app will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan365app:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that juan365app holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your juan365app account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe that juan365app has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days of receipt.

10. Children's Privacy and Age Restriction

The juan365app Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. juan365app does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accumulated by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has registered on juan365app, please contact our support team immediately so that we can investigate and take appropriate action.

11. International Data Transfers

juan365app primarily stores and processes player data within secure data centres. In some cases, your personal data may be transferred to, or processed by, service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners with operations in other countries.

Where such transfers occur, juan365app ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms recognised by the National Privacy Commission.

12. Changes to This Privacy Policy

juan365app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes to this Policy, we will notify you by posting a prominent notice on the juan365app Platform and, where appropriate, by sending a notification to your registered email address.

The date of the most recent revision is displayed at the top of this page. Your continued use of the juan365app Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan365app, please contact our Data Protection Officer (DPO):

Data Protection Officer — juan365app
Email: [email protected]

For general account support and customer service enquiries, you may also reach our support team at: [email protected]

Our support team is available 24 hours a day, 7 days a week. When contacting us about a data privacy matter, please include your registered account username and a clear description of your request so we can assist you as efficiently as possible. We aim to respond to all data privacy requests within thirty (30) days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about how to file a complaint with the NPC is available on the NPC's official website.